Cleaning and Maintenance

Handymen Schedule

Handymen 

The handymen’s working hours are from 8am-5pm Monday through Friday. Their attention should be focused on the maintenance and upkeep of our facilities and equipment that are the property of the school. Each handyman rotates to be available after hours from 5pm-10pm for urgent request only. Going forward we have advised the handymen to stop answering non urgent after hours request. Also, we have a fee schedule for requests, which Kris will post. All requests such has putting furniture together, hanging pictures, etc., must be approved by GA during business hours. The on call handy man should be contacted in the event of an urgent need only. All fees should be paid to the handymen directly, not to GA.   

Maintenance fees may apply. See the Maintenance Fee Link:

Maintence Fees ISNS宿舍楼有偿维修服务明细价目表-ISNS residence personal paid maintenance service menu-GA.pdf

ISNS has employed Sodexo, a company that can provide cleaning services for apartments.  The cost for cleaning is 50RMB for a studio, 75RMB for a one bedroom and 100RMB for a two bedroom.  Details can be obtained through the General Affairs Office.

We do not encourage the use of cleaning or other service providers from outside the ISNS organization.  If you do choose to employ an outside cleaner of service provider, please note that the following conditions must be met:

  • The cleaning service provider must be registered with School Affairs (SA).
  • They must show and provide a copy of their official ID to SA.
  • They must be insured with a health and liability policy that is approved by SA.
  • They must complete a criminal background check within six months of entering campus, and every year following, and submit a copy to SA.
  • They must complete/read the Child Protection training given to all outside vendors (see SA).
  • The teacher employing the cleaning staff must sign a release form (see SA) accepting responsibility for any issues that might occur, including but not limited to: theft, injury, child protection issues, death, fraud, etc.
  • Any cost, liability, loss or damage to the school that occurs in relation to the employment of the outside cleaning staff will be passed on to the teacher and deducted from their salary if necessary.
  • The teacher’s employment may be terminated as a result of any negligence caused by or related to their privately-hired cleaning staff.

Please note:  All residents should lock their apartment doors since there will be unaccompanied individuals in the residence building while everyone is at work.

For your safety reasons, do not try to clean the outside surface of your balcony areas or have a private service provider do this.

Repairs

General maintenance and routine repairs that are commonly expected of a landlord are performed without charge, unless the damage has been caused by extreme negligence or intentionally by the resident. We encourage you to report damage immediately upon discovery. If you neglect to report a problem (leaky faucet, water damage, etc.) it could result in further damage. Emergency repairs include major leaks and flooding, inoperative door locks and any problem that endangers property or safety.  In case of an emergency, contact the General Affairs office during school hours (8:00am to 5:00pm) and security guards after hours. If you would like additional work or service to your apartment that is voluntary and not considered routine maintenance, the GA team has a list of items and the cost of each.  Such additional services may included hanging pictures, installing a custom chandelier, repairing equipment purchased by the resident or assembling furniture purchased by the resident. Residents are responsible for returning their rooms in the same condition as when they first moved in. Please keep to a minimum any paint, alterations, nails, screws, hooks and sticky substances on walls. You will be responsible for any such alterations or damage to the room beyond normal wear and tear. For ease of communication, a list of possible maintenance problems has been compiled below with the corresponding Chinese translations: Potential Maintenance Problems Requiring Repair:

I lost my key.我掉了我的钥匙。
My key broke in my lock.我的钥匙在我的锁里坏了。
My key will not work.我的钥匙使用不了。
My toilet is plugged.我的厕所塞住了。
My shower drain is plugged.我的浴室下水道塞住了。
My sink is plugged.我的水槽塞住了。
I have no electricity in my apartment.我的卧室没有电。
My electrical outlet is not working.我的电源插座使用不了。
My light has burned out and I need a bulb replaced.我的电灯烧坏了，我需要替换的灯泡。
The glass in my shower has broken.我的浴室的玻璃坏掉了。
My water does not get hot.我的卧室的水热不起来。
My refrigerator is not staying cold.我的电冰箱不能保持冷冻。
My AC is not working.我的空调不能正常运行。
There are bugs in my apartment.我的卧室里有虫子。
The elevator is not working.电梯不能正常运行。
My microwave is not working.我的微波炉不能正常运行。
My coffee pot is broken.我的咖啡壶坏掉了。
There’s a burning electrical smell in my apartment.我的卧室里有电器烧焦的味道。
There’s a broken tile in my apartment.我的卧室里有破掉的砖地。
The fan in my kitchen is not working.我的厨房的风扇不能正常运行。
Washing machine is not working.洗衣机不能正常运行。

Examples of Urgent Needs 

  • Leaking water form AC, outside of toilets, under cabinets 
  • Broken glass in shower or windows  
  • Water pressure 
  • Electrical outage that was not announced 
  • Electrical short due to overload 
  • Refrigerator stops working 
  • Clogged toilet/sink, if your attempts to fix it does not work 
  • Entry door or lock not working 

Examples of Non Urgent Needs  

  • Dripping faucet 
  • Dead light bulb 
  • Broken cabinet door 
  • Loose handles 
  • Holes in walls 
  • Toilet components need maintenance, but it still flushes (toilet running) 
  • Any type of personal need such as hanging picture, putting together furniture